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| Shipping & Delivery Information |
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How is my purchase shipped?
Delivery Attempts
Why can't I ship to a PO BOX?
What will I be charged for shipping, for orders within the Continental United States?
For U.S. States or Provinces outside of the Continental Unites States:
Do I need to sign for my order?
When will I receive my order?
Order Status Inquiries
International Shipment |
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| How is my purchase shipped? |
We ship via FedEx Ground or FedEx Super Saver and can upgrade your shipment to 2nd Day or Next Day shipping for an additional fee. However your order will not ship until your scheduled shipment date, usually indicated after each item on your order. For example, if your order contains only items that "Usually ship within 1-2 business days," your order will usually go out within 1-2 business days of receipt, Monday thru Friday. Items that are not labeled as "Usually ship within 1-2 business days" can take 5-10 business days to ship, not including special order
and backordered items that can take longer.
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| Delivery Attempts |
FedEx makes a maximum of three delivery attempts. Orders that are returned to our shipping center after the third attempt by FedEx and require re-shipment will be re-charged the shipping fee. Shipping charges are non-refundable on orders that are returned to our shipping center after the third delivery attempt or are returned "Refused Delivery." FedEx will leave a delivery attempt notice at the delivery address and allow you to call FedEx to arrange package pickup at your local FedEx Staffed Office. To locate the FedEx Staffed Office nearest you, please call
1-800-GO-FEDEX.
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| Why can't I ship to a PO BOX? |
| We use FedEx exclusively for shipping and they cannot ship to a PO BOX. Exceptions are made
only for APO/FPO addresses or shipments to Guam or similar U.S. Territories. |
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| What will I be charged for shipping, for orders within the Continental United States? |
We do not mark-up our shipping rates. Standard FedEx rates are charged for shipping your purchase insured for its full value. See shipping chart estimator.
Shipping rates apply as follows:
$100 or less (Subtotaled) -- $6.50
$101-$200 -- $9.00
$201 or more – Flat rate of $9.50 – We handle the additional freight on large $ orders.
Some large, heavy, or oversized items may be assessed an additional fee on top of standard shipping rates. This additional fee will be noted within the product description if applicable. |
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| For U.S. States or Provinces outside of the Continental Unites States |
$100 or less -- $10.50.
$101 - $300 -- $11.00.
$301 - $400 -- $11.50.
$401 - $500 -- $12.00.
The standard FedEx change-of-address fee will be added to any orders for any in-transit shipments that require the delivery address to be changed or modified prior to actual delivery.
Shipping charges are non-refundable on orders that are returned to our shipping center after the third delivery by FedEx. Orders that are returned to our shipping center after the third delivery attempt by FedEx and require re-shipment will be re-charged shipping. Shipping charges are non-refundable on orders that are returned to our shipping center after the third delivery attempt by FedEx. |
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| Do I need to sign for my order? |
A signature by someone over 18 is required at time of delivery. We are unable to make exceptions to this rule due to the nature of the items that we are selling and agreements that we have signed.
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| But I'm Never Home
FedEx offers residential delivery until 7p.m. Monday - Friday, in most cities in the U.S. and Canada. Many of our clients ship their packages to their work or office address. Should you need to ship to your home and you are not available when FedEx attempts to deliver your package, FedEx will leave a Delivery Attempt note allowing you to pick up the package at the "FedEx Staffed" office nearest you. |
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| When will I receive my order? |
| Pending approval of your credit card, you will normally receive your order within approximately 10-14 business days.
Please Note - Once your order has been processed, orders are shipped via FedEx 4-5 Day Ground or FedEx 3-4 Day Super Saver. Most of our products ship within 3-4 business days, unless otherwise noted. Special order and backordered items can take longer. For example, if your order contains only items that "Usually ship within 1 business day," your order will usually go out within 24 hours of receipt, Monday thru Friday. Items that are not labeled as "Usually ship within 1 business day" can take 3-5 business days or longer to ship, not including special order and
backordered items that can take longer.
Occasionally, backorders, restocking shipments, and other delays prevent shipment of an entire order. If you would like items to be shipped as soon as they are available, please note "OK TO SPLIT ORDER" in the comments section on the order form. If you specify this option, each separate shipment will be charged our minimum shipping charge of $9.99. Should you wish to cancel your order, please do so prior to shipping. It is impossible to cancel an order once it has been shipped. If a package is returned to us as being refused from within the U.S., we will refund the price of
the items that you purchased, but the shipping charges on your order are non-refundable. Your credit card will be charged an additional $20 for the return shipping fee and the FedEx charge on refused shipments. |
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| Order Status Inquiries |
| For an inquiry on your order status, contact us by e-mail at, service@PremiumHG.com, or by calling between 9 a.m. – 5 p.m. Central Standard Time (CST), Monday - Friday at 877-541-4076. Please include your name, order number, and the information that you are requesting via e-mail correspondence. Upon receipt of your e-mail, a PHG - Premium Home & Garden representative will contact you within 24 hours, Monday thru Friday (excluding holidays). |
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| International Shipment |
| We ship to the U.S. and Canada. You may be subject to customs charges, duty, or taxes on your purchase. You must pay additional charges for customs clearance. We are unable to tell you which items may be taxed or what the amount of the tax may be as that is beyond our control. Please contact the Customs office in your location for more information. When shipping orders internationally, you are reported as the "importer of record" and you must ensure that the items are in compliance with your local laws and regulations regarding purchasing and possession. |
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